Axios
Through the strategic partnership between Ovations and Axios, we are able to help our customers deliver value to their business through IT Service Management initiatives and enterprise ITSM solutions.
By building relationships and developing an understanding of business drivers, problems and needs we ensure the customer gets an ITSM solution that delivers maximum business value.
Axios has over 20 years experience in the IT Service Management industry, evolving their solutions and services to ensure they remain leaders in the market. The partnership allows Ovations to offer expert implementation and support services to our African customers.
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assystEnterprise
- assyst is a leading enterprise IT Service Management (ITSM) software solution that enables better, faster and cheaper delivery and support of IT services. Developed and continually updated to support current ITIL best practices, assyst delivers rich functionality to meet the complex needs of large enterprise organisations. Benefiting from over 20 years of research and development, assyst is one of the most functionally mature ITSM solutions on the market, with a proven track record for delivering measurable results in large organisations across the globe.
- Designed to support ITIL best practices in IT Service Management, assyst also provides integrated functionality to support IT Asset Management (ITAM), governance and standardisation within a single rapidly deployable application to give exponential benefits to our customers. As a ‘one-box’ solution, assyst delivers value faster than any other enterprise-class ITSM solution.
assystSaaS
- Through the partnership with Axios Systems, Ovations now provides a SaaS Service Management solution, suitable for organisations looking for an alternative to the on-premise deployment model. The assystSaaS solution delivers all the functionality of the assyst service management solution without the upfront cost and effort of an on-premise implementation - ideal for organisations who need to control cash-flow and minimize Total Cost of Ownership (TCO) of software. Using a single-instance, multi-tenanted architecture, assystSaaS provides our customers with the value of an enterprise-class ITSM solution through an on demand web interface, allowing faster deployment.
Service Catalogue
- Through the partnership with Axios Systems, Ovations offers a comprehensive and flexible implementation methodology, which has been built from our unparalleled experience of implementing complete ITSM solutions. This methodology ensures that our solutions exactly match your organisation's requirements and are delivered on time and within budget.
- Implementations are performed rapidly either by using best practice data and templates provided by Axios, or through a more bespoke approach, with the help of Ovations consultants, that tailors the system to match every specific nuance of your organisation's requirements.
- To assist with the rapid deployment of the service catalogue, Ovations, through the Axios Systems partnership, provides a complete set of service structure and content templates. These templates can be deployed straight out-of-the-box if required, or used to provide a solid foundation from which your organization can build your own specific services.
- The service catalogue is still a new concept for many organisations and it can be difficult to get started without a common understanding of what a service catalogue is and how it works. In order to help provide clarity in this area.
Benefits
Benefits |
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| assystEnterprise | |
| Rapid Out-of-the-Box Implementation | assyst was developed to deliver rapid value over the shortest possible implementation timescales. As an all-in-one ITIL solution, assyst supports the full ITIL spectrum without lengthy module integration projects. Tailoring to specific needs is enabled by configuration tools, avoiding the development of new customisations to meet requirements. assyst can be fitted to the needs of large organisations faster than any other enterprise ITSM solution. |
| Scalable Service Management Software | Axios Systems has a proven history for delivering ITSM solutions to large, distributed organisations across the globe and in every industry vertical. The assyst application architecture is designed for scalability to support changes in organisational demands. See some case studies for more information. |
| Flexible ITSM Software | The combination of specially designed customisation tools and annual product releases means the assyst solution continues to meet the challenges our customers face in ITSM. Specially designed configuration tools allow easy customisation without the need for heavy scripting or full-scale development projects. |
| Easy Toolset Upgrade | The research and development of assyst is fundamentally driven by our customer base, to ensure they continue to gain value. We recognise the problems many organisations face when deploying new product releases and include ease-of-upgrade as a primary requirement in the design of new product versions. As a single application, there is a simple upgrade path to benefit from the latest functionality across all ITSM disciplines. Data and customisations are abstracted from the system architecture and can enable fast and efficient upgrades. |
| Low Risk | We are proud of our track record of success and to date, have no failed implementations. We recognise the key to success in ITSM lies in understanding our customer's needs. As the first step to an implementation, we run a workshop with the customer to identify the scope of the project and produce a fixed-cost guarantee for a solution to meet the needs of the customer. |
| ITSM Toolset Integration | The assyst solution is a single service management software application, requiring no integration between modules to deploy service desk, incident, problem, change, configuration or any other ITIL V2 or V3 process. To enable assyst to integrate into the existing context of IT operations tools, we provide a number of flexible interfaces. |
| Low Total Cost of Ownership (TCO) | assyst can be deployed, integrated and made operational faster than any other enterprise ITSM solution on the market. Based on flexible configuration tools, not a customisation environment, the solution avoids the need for expensive development projects to meet requirements, meaning the solution can be deployed and maintained faster and cheaper. |
| assystSaaS | |
| Easy Implementation | assystSaaS is a comprehensive IT Service Management solution incorporating complete functionality to support ITIL V2 and V3 initiatives through a 100% web interface. There are no hardware or software installation overheads for the customer, which allows our customers to gain the full benefits of assyst quickly. |
| Universal Access | assystSaaS gives real-time access to the powerful functionality of assyst via any internet-enabled machine, PC or Mac, anywhere on the planet. System requirements through a web interface are minimal, meaning there is no need to upgrade desktops in preparation for an installed client-side application on IT support desktops or end user workstations for self-service. User access can be tightly controlled, allowing varying levels of access to different end users. As a web-enabled application, new users can be set up in a matter of seconds, without the need for desktop installations. |
| Low Cost | The SaaS model avoids the upfront cost associated with on-premise software implementations, using instead a pay-as-you-go pricing model. Instead of a capital expenditure and annual licenses, the software can be accounted for as an operational expense spread evenly throughout the financial year. This allows our customers to improve their cash-flow and negate the risk of acquiring new software tools. There is no long-term contractual commitment or termination fee – we don't lock customers into our SaaS service. |
| Security | Hosting is provided by a network of high quality specialist ISO certified “Tier One” hosting partners, supplying safe and secure managed and protected server environments. This guarantees reliability, performance and security to our clients. As part of the subscription we maintain that customers do in fact own their own data during and after the subscription term. |
| Maintenance, Support and Upgrade | All maintenance, support and upgrade effort is handled by Ovation through the partnership with Axios Systems to ensure you get the most out of assyst with minimal effort. Upgrades are applied within our data centre and will be rolled out to customers without breaking continuity of service. |
| Service Catalogue | |
| Various benefits: | Rapid customer adoption through familiar online retail experience |
| Faster provisioning - from point of request through to delivery of goods and services | |
| Reduced risk through governance and controls ensuring compliance with corporate policies and operational approvals | |
| Cost reduction through standardisation of service offerings and streamlining of fulfilment processes | |
| Value-based management information to optimise and transform the business | |
| Intelligent end-to-end service lifecycle management | |
| Demand management capability – move to use-based costing | |
| Improved quality of service – building stronger customer relationships: |
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